ob9 Privacy Policy
ob9 respects the privacy of every player. This page explains how we collect, store, use and protect your personal information when you use our platform.
How ob9 Protects Your Information
Six core principles that shape our approach to protecting every player's data.
SSL Data Encryption
All data transmitted between your device and ob9 servers is encrypted using SSL/TLS protocols. This ensures your personal and financial information cannot be intercepted by third parties.
Minimal Data Collection
ob9 only collects information that is genuinely needed to manage your account, process deposits and withdrawals, and meet international licensing requirements.
No Sale to Third Parties
Your personal information will not be sold, rented or shared with any third party for marketing purposes without your explicit consent. Your data remains yours.
Secure Storage
Data is stored on servers protected by layered access controls, 24-hour monitoring and regular backup systems. Only authorised staff can access player records.
Player Access Rights
You have the right to view, correct or request deletion of your personal information at any time. Contact our support team via Live Chat or email for any such request.
International Licensing Compliance
As a platform operating under international licensing, ob9 adheres to the privacy standards set by our regulatory body, including Know Your Customer (KYC) procedures.
Contents
1. Purpose of This Privacy Policy
This Privacy Policy explains how ob9 ("we", "our platform") collects, processes, stores and protects personal information provided by users ("you", "player") when using the ob9 website and all related services.
By registering an account or continuing to use the ob9 platform, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, we encourage you to contact our support team before continuing to use the platform.
This Privacy Policy should be read together with ob9's Terms and Conditions and any other related policies that may apply to specific services on this platform.
ob9 operates under international licensing and complies with the data protection requirements set by our regulatory body. Your personal information is handled carefully in accordance with the applicable standards.
2. Information We Collect
ob9 collects various categories of information based on your interactions with our platform. This data collection is necessary to enable us to provide safe, fair and responsible online betting and casino services.
Information You Provide Directly
- Full name as shown on your identification card (MyKad) or passport
- Date of birth — to verify that you are 21 years of age or older
- Identification card number or passport number
- An active email address
- A mobile phone number registered in Malaysia
- Current residential address
- ob9 account username and password
- Payment method information such as e-wallet account number or banking details for FPX purposes
Information Collected Automatically
- IP address and approximate geographic location
- Device type, operating system and web browser used
- Session data including login time, pages visited and browsing duration
- Betting records, deposit and withdrawal transaction history
- Cookie data and device identifiers
Identity Verification Documents (KYC)
In certain situations, particularly during the account verification process or when processing withdrawals, ob9 may require copies of documents such as your MyKad or a recent bank statement. These documents are handled with the highest level of security and stored securely in line with international standard KYC procedures.
3. How We Use Your Information
The personal information collected is used solely for purposes related to the operation of the ob9 platform and our licensing requirements.
- Creating and managing your player account
- Processing deposit and withdrawal transactions securely
- Verifying your identity and age to meet licensing requirements
- Detecting and preventing fraud, money laundering and illegal activity
- Providing effective customer support via Live Chat and email
- Sending important notifications relating to your account, bonuses and service updates
- Analysing usage patterns to improve the overall user experience
- Complying with applicable legal obligations and regulatory requirements
ob9 may send marketing communications via email or in-platform notifications. You can opt out of marketing communications at any time by contacting our support team or through your account settings.
4. Disclosure to Third Parties
ob9 does not sell, rent or disclose your personal information to third parties for their own marketing purposes. However, there are limited circumstances in which data sharing may take place:
- Payment Processors: Required transaction information is shared with payment service providers such as the FPX gateway, Touch 'n Go eWallet, DuitNow and Boost to process deposits and withdrawals securely.
- Game Service Providers: The minimum technical data required may be shared with licensed game providers to ensure game integrity and dispute resolution.
- Legal Requirements: ob9 may be required to disclose information to the relevant authorities when mandated by law, court order or legitimate regulatory requirements.
- Fraud Prevention: Relevant information may be shared with fraud prevention agencies or regulatory bodies to protect the security of the platform and other players.
All third parties that receive your data are bound by strict confidentiality agreements and are only permitted to use that data for the specific purposes agreed upon with ob9.
5. Data Security and Storage
ob9 implements robust technical and organisational security measures to protect your personal information from unauthorised access, loss, misuse or alteration.
Technical Security Measures
- Encryption of data in transit using the latest TLS protocol
- Encryption of data at rest within the database
- Multi-factor access controls for ob9 staff
- Regular system monitoring and security audits
- Active firewalls and intrusion detection systems
Data Retention Period
Your personal information is retained for the period necessary to fulfil the purpose for which it was collected and to comply with applicable legal obligations. When an account is closed, data will be kept for the minimum period required by licensing obligations before being securely deleted.
6. Cookies and Tracking Technologies
ob9 uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device when you browse our website.
Types of Cookies Used
- Essential Cookies: Required for basic platform functions such as login authentication and session management. These cookies cannot be disabled.
- Performance Cookies: Help us understand how players interact with the platform in order to improve its functions and design.
- Preference Cookies: Store your settings such as language, theme and display preferences.
- Security Cookies: Help detect and prevent fraudulent activity and unauthorised access.
You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some parts of the ob9 platform.
7. Your Rights as a User
ob9 respects your rights regarding the personal information we hold. You have the right to:
- Request access to the personal information we hold about you
- Request a correction if any of your information is inaccurate or outdated
- Request deletion of your data, subject to applicable legal obligations
- Withdraw consent for data processing for specific purposes, such as marketing communications
- Request a copy of your data in a portable format
- Object to the processing of your data in certain circumstances
To submit any request related to your personal data, contact the ob9 support team via Live Chat available 24/7, or by email at [email protected]. We will process your request within a reasonable timeframe.
8. Protection of Minors
ob9 has a strict policy on the protection of minors. Our platform is intended for players aged 21 and above only, in line with international licensing requirements and applicable Malaysian law.
We do not knowingly collect, store or process personal information from individuals under the age of 21. The ob9 account registration process requires age verification, and we reserve the right to close any account found to have been created by an individual below the required age limit.
If you believe that a minor has used our platform, please notify our support team immediately so that appropriate action can be taken.
For more information on responsible gambling and available support resources, please visit our Responsible Gambling page.
9. Changes to the Privacy Policy
ob9 reserves the right to modify or update this Privacy Policy at any time to reflect changes in our practices, technical requirements, or applicable legal obligations.
When significant changes are made, we will notify you via an in-platform notification or by email registered to your account. The effective date at the top of this page will be updated to reflect the current version of this policy.
Your continued use of the ob9 platform after any changes to this Privacy Policy will be considered your acceptance of those changes. We encourage you to review this page periodically.
10. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or how we manage your personal information, do not hesitate to contact the ob9 support team.
ob9 customer support is available 24/7 in Malay and English via Live Chat on the platform or by email:
We aim to respond to every enquiry promptly and will provide a clear, helpful response on any matter relating to your privacy and personal data.
Start a Safe Betting Experience
The ob9 platform is built with security and trust at its core. Enjoy online slots, live casino, sports betting and more — backed by solid data protection.
Frequently Asked Questions About Privacy
Answers to questions commonly asked by ob9 players about data protection and privacy.